Privacy Policy

Your privacy is sacred — just like our tea recipes. At Kehwah, we’re committed to protecting your personal information with the same care we put into crafting our blends.

🔐 What Information We Collect

When you place an order or browse our site, we may collect:

  • Name, phone number, email, and shipping address

  • Payment details (processed securely via trusted gateways — we don’t store your card/UPI info)

  • Device and browser info, IP address, and how you interact with our website

💡 Why We Collect It

We use your data to:

  • Fulfil and deliver your order

  • Provide customer support

  • Improve our website and services

  • Share order updates and offers (only if you opt in)

We promise to never sell or rent your information to third parties.

📤 Third-Party Services

We only work with trusted platforms (like Razorpay, Shopify, WhatsApp Business, and shipping partners). They use your information only to serve your order, never for ads or spam.

📩 Marketing Communication

With your permission, we may send you:

  • Order updates

  • New product announcements

  • Exclusive offers and behind-the-scenes stories from Kehwah

You can opt-out anytime by clicking "Unsubscribe" or replying “STOP”.

🧼 Data Security

We take reasonable precautions to keep your data safe. Our site uses SSL encryption and secure payment gateways.

🇮🇳 Governing Law

This policy is governed by the laws of India. Any disputes will be handled under the jurisdiction of courts in Greater Noida, Uttar Pradesh.

🇪🇺 GDPR Compliance (For EU Users)

If you are accessing our services from the European Union, you have the right to:

  • Access, update, or delete your personal data

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

To exercise these rights, email us at contact@kehwah.in. We’ll respond within 30 days as required by law.