Refund Policy

Last updated: 11 September 2026

If something is wrong with your Kehwah order, please contact us so we can help. This policy covers cancellations, damaged or incorrect items, missing deliveries and refunds.

Tea returns and eligible problems

Because tea is a food product, we do not accept change-of-mind returns after delivery. If your tea arrives damaged, defective or incorrect, please contact us within seven days of delivery for a replacement or refund. If an order is missing or has not arrived, contact us so we can investigate with the courier.

Please share your order ID, a short description and, where available, clear photographs of the item and packaging. Keep the packaging while we review the issue. Do not send products back without contacting us first; we will explain whether collection is needed and arrange the appropriate next step. We do not require an unboxing video as the only way to report a problem.

These reporting guidelines do not limit your applicable consumer rights, including remedies for defective, unsafe, misdescribed or undelivered goods. Contact us if a problem becomes apparent later.

Cancelling ready-to-ship tea orders

Contact us as soon as possible to cancel before your order ships. Once dispatched, we may be unable to stop the shipment; we will explain the available options. If we cancel an order we cannot fulfil, we will refund the amount collected for the cancelled items and any applicable undelivered shipping charges.

Gift booking cancellations

Gift chests are currently previews and bookings are not open. When bookings open, a cancellation requested within two days of ordering qualifies for a refund of the 10% booking payment. Contact us about any later request so we can review the preparation status and the terms shown when you booked. The two-day period describes cancellation eligibility, not the time a bank takes to credit a refund.

How refunds are processed

We will confirm the approved refund amount and method. For prepaid orders, refunds are normally returned to the original payment method within 10 business days after approval; your bank or payment provider may take additional time to display the credit. If more than 15 business days have passed since approval without the refund arriving, contact us.

For a paid COD order, we will agree a suitable refund method with you through our official support channel. We will never ask for your OTP, UPI PIN or card security code to issue a refund. A cancellation of an unpaid COD order does not create a payment to refund.

Existing orders and your rights

We will honour the terms offered when you placed your order, including any more favourable refund promise that applied then. Updates to this policy do not retrospectively reduce those rights. Nothing in this policy excludes rights or remedies available under applicable law.

Contact and complaints

Your customer care and grievance contact is Sachet Koul, Founder.

Email contact@kehwah.in or WhatsApp +91 9899705030 with your order ID. We acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt.

Koul Foods Pvt Ltd
I-592, Alpha II, Greater Noida, Uttar Pradesh 201310, India